Active Incident
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2

Active Incidents

3

Incidents Last 7 Days

20

Incidents Last 30 Days

Outage Notification - Cincinnati Ohio lab power lossSystem Outage

Incident Status

System Outage

Components

LYNXX


April 11, 2026 8:04AM EDT
INVESTIGATING

Severity: Critical Incident Start Date and Time: 2026-04-11 07:00 America/New_York Application(s) Impacted: LYNXX Incident Statement: Power has been lost at the Cincinnati, Ohio lab. Group(s) Impacted: US-OH-Cincinnati Region(s) Impacted: US Business Impact(s): Until power is restored, the lab will remain offline. Resolution Team(s): Network Operations, Local Power Provider ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-04-12 07:00 America/New_York Outage Posted By: Clayton Hawks
Performance Degradation - TELUS local lines in Calgary lab are out of serviceSystem Outage

Incident Status

System Outage

Components

Avaya Telephone Software


April 11, 2026 8:25AM EDT
INVESTIGATING

Update #3 Status Update: Telus engineers are working on the issue. Lab is closed until 8am Monday. Severity: High Incident Start Date and Time: 2026-04-10 13:00 America/Denver Application(s) Impacted: Avaya Telephone Software Incident Statement: TELUS ISDN lines are down at the lab. No calls can be made in or out. Group(s) Impacted: CA-AB-Calgary Region(s) Impacted: Canada Business Impact(s): Calls can be rerouted via Edmonton for now until Telus clears their issue. No inbound calls available, Resolution Team(s): Telecom Next Update: 2026-04-12 09:50 America/Denver ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: James Tierney

April 10, 2026 4:27PM EDT
INVESTIGATING

Update #2 Status Update: TELUS has confirmed this is a CIRCUIT OUTAGE with a time to resolve/escalate if <4 hours. It is now NOT believed to be that they moved our numbers. Their techs miscommunicated the nature of the issue, initially. Severity: High Incident Start Date and Time: 2026-04-10 13:00 America/Denver Application(s) Impacted: Avaya Telephone Software Incident Statement: TELUS ISDN lines are down at the lab. No calls can be made in or out. Group(s) Impacted: CA-AB-Calgary Region(s) Impacted: Canada Business Impact(s): Calls can be rerouted via Edmonton for now until Telus clears their issue. No inbound calls available, Resolution Team(s): Telecom Next Update: 2026-04-10 19:00 America/Denver ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: James Tierney

April 10, 2026 2:44PM EDT
INVESTIGATING

Update #1 Status Update: Working with vendors on a resolution Severity: High Incident Start Date and Time: 2026-04-10 13:00 America/Denver Application(s) Impacted: Avaya Telephone Software Incident Statement: TELUS ISDN lines are down at the lab. No calls can be made in or out. Group(s) Impacted: CA-AB-Calgary Region(s) Impacted: Canada Business Impact(s): Calls can be rerouted via Edmonton for now until Telus clears their issue. No inbound calls available, Resolution Team(s): Telecom Next Update: 2026-04-10 15:50 America/Denver ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: James Tierney

April 10, 2026 1:22PM EDT
INVESTIGATING

Severity: High Incident Start Date and Time: 2026-04-10 13:00 America/Denver Application(s) Impacted: Avaya Telephone Software Incident Statement: TELUS ISDN lines are down at the lab. No calls can be made in or out. Group(s) Impacted: CA-AB-Calgary Region(s) Impacted: Canada Business Impact(s): Calls can be rerouted via Edmonton for now until Telus clears their issue. No inbound calls available, Resolution Team(s): Telecom ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-04-10 14:30 America/Denver Outage Posted By: James Tierney

Scheduled Maintenance

PLANNED MAINTENANCE - AWS US-EAST-1 Transit GatewayPlanned Maintenance

Schedule

April 12, 2026 8:00AM - 8:30AM EDT

Components

Network/WiFi/Power

Description

Maintenance Start Date and Time: 2026-04-12 08:00 America/New_York Maintenance End Date and Time: 2026-04-12 08:30 America/New_York Application(s) Impacted: Network/WiFi/Power Maintenance Statement: The Network Operations team will be performing scheduled maintenance on the AWS US-EAST-1 Transit Gateway on Sunday, April 12th, between 8:00 AM and 8:30 AM ET. This maintenance is part of our transition from full-mesh Transit Gateway peering to an AWS Cloud WAN hub-and-spoke architecture. Group(s) Impacted: AWS US-EAST-1 Region(s) Impacted: US Business Impact(s): Beginning at 8:00 AM ET, Network Operations will disconnect VPN connectivity to the US-EAST-1 region. As a result, you can expect: - A 30-minute interruption of on premises–to–AWS US-EAST-1 connectivity - No impact to AWS to AWS traffic - No impact to AWS to Internet traffic - No impact to Bobcat/LYNXX - No impact to SAP Maintenance Team(s): Network Operations Maintenance Posted By: Kyle Price
PLANNED MAINTENANCE - SecureLink Emergency MaintenancePlanned Maintenance

Schedule

April 14, 2026 7:00PM - 7:30PM EDT

Components

SecureLink

Description

Maintenance Start Date and Time: 2026-04-14 19:00 America/New_York Maintenance End Date and Time: 2026-04-14 19:30 America/New_York Application(s) Impacted: SecureLink Maintenance Statement: On Tuesday, April 14th, 7:00-7:30PM EDT, SecureLink support will be performing a service restart on our SecureLink server to resolve several identified issues. This will result in a brief loss of vendor remote connectivity. Group(s) Impacted: Vendors and contingent workers using SecureLink for remote access Region(s) Impacted: Global Business Impact(s): The SecureLink VPN will experience intermittent connectivity from 7:00PM to 7:30PM EDT. To avoid loss of work from being disconnected in the middle of a session, please avoid use of SecureLink until the maintenance is completed. Maintenance Team(s): Network Security Operations Maintenance Posted By: Trystan Czech
PLANNED MAINTENANCE - Barcode on Demand Vendor MaintenancePlanned Maintenance

Schedule

April 15, 2026 10:30PM - April 16, 2026 12:30AM EDT

Components

Barcode On Demand, LYNXX

Description

Maintenance Start Date and Time: 2026-04-15 22:30 America/New_York Maintenance End Date and Time: 2026-04-16 00:30 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Maintenance Statement: On Wednesday, April 15, 2026, from 10:30 p.m. - 12:30 a.m. (4/16/2026), our barcode on Demand vendor, Loftware, will be performing maintenance on the platform. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Loftware states that Barcode on Demand will be available during the window, however, some requests may experience a brief increase in latency. Maintenance Team(s): Vendor: Loftware Maintenance Posted By: Ruth Ann Lange
PLANNED MAINTENANCE - LYNXX 26.3.1 - Update ReleasePlanned Maintenance

Schedule

April 16, 2026 10:00AM - 12:00PM EDT

Components

LYNXX

Description

Maintenance Start Date and Time: 2026-04-16 10:00 America/New_York Maintenance End Date and Time: 2026-04-16 12:00 America/New_York Application(s) Impacted: LYNXX Maintenance Statement: On Thursday, April 16, 2025, from 10:00 a.m. to 12:00 noon EDT, IT will perform maintenance on the platform. Group(s) Impacted: Reference Labs Region(s) Impacted: Australia, US, EMEA, Canada Business Impact(s): LYNXX will be available during the maintenance and restarts are not required at maintenance completion. Maintenance Team(s): LYNXX Developer Maintenance Posted By: Ruth Ann Lange

ADP

Operational

AirWatch

Operational

Alteryx

Operational

Anaplan

Operational

Avaya Telephone Software

System Outage

AWS Large Scale Events

Operational

Barcode On Demand

Operational

Benevity Spark

Operational

Billtrust

Operational

BioRad

Operational

Birst

Operational

Bovine Reference Lab

Operational

Box

Operational

Bugzilla

Operational

Business Objects

Operational

Cameleon

Operational

CBS

Operational

Cellavision

Operational

Cellular Services (AT&T/Verizon)

Operational

CLAB

Operational

Clarity

Operational

Clouded Leopard

Operational

Concur Travel & Expenses

Operational

Courier/Transportation System (VCR)

Operational

CyberArk

Operational

Datadog

Operational

Data Integration Hub (DIH)

Operational

Data Warehouse

Operational

DataPoint

Operational

Diavet

Operational

Digital Cytology

Operational

Docusign

Operational

Einsender

Operational

Enrollment Platform

Operational

Enterprise Alert

Operational

Faxing

Operational

File Shares

Operational

Firstwave

Operational

Genesys Cloud

Operational

GetPaid

Operational

GDOS

Operational

GRIP (Global Results Integration Platform)

Operational

Holon (Voice Picking)

Operational

Horizon (VDI and Applications)

Operational

Humanity

Operational

IDEXX.com

Operational

IDEXX Learning Center

Operational

IDEXX Online Orders

Operational

Information Security

Operational

Instrument Manager

Operational

Interactive Intelligence (Genesys Connect)

Operational

Interflex

Operational

Intradexx/Sharepoint

Operational

ISL

Operational

Japan LIMS

Operational

Jira

Operational

KnowBe4

Operational

LabCAT: Griffon

Operational

Labs Instruments

Operational

LogicManager

Operational

LYNXX

System Outage

Managed File Transfer

Operational

Marketing Apps

Operational

MDOS

Operational

Metasystems

Operational

Microsoft Office 365

Operational

Microsoft Teams Calling

Operational

myIDEXX

Operational

Network/WiFi/Power

Operational

NICE Workforce Management

Operational

Novopath

Operational

NuLAB

Operational

OMDM

Operational

PatentSafe

Operational

Pathpixx

Operational

PCR Application Suite (PAS)

Operational

Philips IMS

Operational

Phocas

Operational

Powerscribe

Operational

Practice Intelligence

Operational

Proofpoint (Security Education Platform)

Operational

PubWeb

Operational

Q-Pulse

Operational

Q-Pulse - ANZ

Operational

Rally

Operational

RDE

Operational

Salesforce

Operational

SAP

Operational

SAS

Operational

SecureLink

Operational

ServiceNow

Operational

Smart Service

Operational

Snowflake

Operational

Solutions Builder

Operational

Splunk

Operational

SpringCM

Operational

StarLIMS - ANZ

Operational

Strapi CMS

Operational

Synopsys Polaris

Operational

Tableau

Operational

Taxware

Operational

ThanXX (Achievers)

Operational

Unity Connect

Operational

Unity Realtime

Operational

VetMedStat

Operational

VPN

Operational

WebEx

Operational

WebPACS

Operational

Winshuttle

Operational

Workday

Operational

Workflow - ANZ

Operational

XiPay

Operational

Zendesk

Operational