Active Incident
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1

Active Incidents

8

Incidents Last 7 Days

25

Incidents Last 30 Days

Performance Degradation - BOD slownessSystem Outage

Incident Status

System Outage

Components

Barcode On Demand


May 29, 2026 12:33PM EDT
INVESTIGATING

Update #4 Status Update: A power event is impacting Microsoft Azure services and they are actively investigating the incident. BOD performance is stable, but there might still be some latency with printing barcodes. Severity: High Incident Start Date and Time: 2026-05-29 11:00 Europe/London Application(s) Impacted: Barcode On Demand Incident Statement: Users reporting delays printing barcodes Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Users reporting delays of around 30-60 secs per label. A case has been opened with the vendor. Resolution Team(s): SRE, Enterprise IT Lab Ops Next Update: 2026-05-29 22:00 Europe/London ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Alexander Tam

May 29, 2026 9:43AM EDT
INVESTIGATING

Update #3 Status Update: BOD performance has slightly improved and we are working with the vendor to determine root cause Severity: High Incident Start Date and Time: 2026-05-29 11:00 Europe/London Application(s) Impacted: Barcode On Demand Incident Statement: Users reporting delays printing barcodes Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Users reporting delays of around 30-60 secs per label. A case has been opened with the vendor. Resolution Team(s): SRE, Enterprise IT Lab Ops Next Update: 2026-05-29 12:00 Europe/London ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Alexander Tam

May 29, 2026 8:03AM EDT
INVESTIGATING

Update #2 Status Update: Teams continue to work with the vendor to investigate the slowness. Severity: High Incident Start Date and Time: 2026-05-29 11:00 Europe/London Application(s) Impacted: Barcode On Demand Incident Statement: Users reporting delays printing barcodes Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Users reporting delays of around 30-60 secs per label. A case has been opened with the vendor. Resolution Team(s): SRE, Enterprise IT Lab Ops Next Update: 2026-05-29 14:00 Europe/London ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Shaun Holloway

May 29, 2026 7:08AM EDT
INVESTIGATING

Update #1 Status Update: We continue to work with the vendor on investigating the issue. Severity: High Incident Start Date and Time: 2026-05-29 11:00 Europe/London Application(s) Impacted: Barcode On Demand Incident Statement: Users reporting delays printing barcodes Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Users reporting delays of around 30-60 secs per label. A case has been opened with the vendor. Resolution Team(s): SRE, Enterprise IT Lab Ops Next Update: 2026-05-29 13:00 Europe/London ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Shaun Holloway

May 29, 2026 6:13AM EDT
INVESTIGATING

Severity: High Incident Start Date and Time: 2026-05-29 11:00 Europe/London Application(s) Impacted: Barcode On Demand Incident Statement: Users reporting delays printing barcodes Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Users reporting delays of around 30-60 secs per label. A case has been opened with the vendor. Resolution Team(s): SRE, Enterprise IT Lab Ops ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-05-29 12:00 Europe/London Outage Posted By: Shaun Holloway

Scheduled Maintenance

PLANNED MAINTENANCE - SecureLink UpgradePlanned Maintenance

Schedule

June 5, 2026 1:00AM - 2:00AM EDT

Components

SecureLink

Description

Maintenance Start Date and Time: 2026-06-05 01:00 America/New_York Maintenance End Date and Time: 2026-06-05 02:00 America/New_York Application(s) Impacted: SecureLink Maintenance Statement: Imprivata will be upgrading our SecureLink instance on Friday, June 5th from 1:00AM EDT to 2:00AM EDT. Group(s) Impacted: All vendor representatives and contingent workers who use SecureLink for remote access Region(s) Impacted: Global Business Impact(s): The SecureLink VPN will experience intermittent connectivity from June 5th, 1:00AM EDT to June 5th, 2:00AM EDT. To avoid loss of work from being disconnected in the middle of a session, please avoid use of SecureLink until the maintenance is completed. Maintenance Team(s): Network Security Operations Maintenance Posted By: Trystan Czech

ADP

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Barcode On Demand

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Billtrust

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