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Outage Notification - Pensacola, FL - Lab currently offline due to local power issues related to Hurricane IsaiaSystem Outage

Incident Status

System Outage

Components

Network/WiFi/Power


October 9, 2026 7:04PM EDT
INVESTIGATING

Severity: High Incident Start Date and Time: 2026-10-09 18:30 America/New_York Application(s) Impacted: Network/WiFi/Power Incident Statement: Network operations received alerts from our monitoring tools that the Pensacola Florida location has gone offline shortly before 6:30pm Eastern time. This area is currently experiencing power issues related to Hurricane Isaia. Group(s) Impacted: US-FL-Pensacola Region(s) Impacted: US Business Impact(s): The lab will be offline while power is down, the network is expected to resume connectivity once power is restored in the area. Resolution Team(s): Network Operations ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-10-12 08:00 America/New_York Outage Posted By: Jason Labbe

Scheduled Maintenance

PLANNED MAINTENANCE - Westbrook Firewall PatchingPlanned Maintenance

Schedule

October 11, 2026 9:00AM - 12:00PM EDT

Components

Network/WiFi/Power

Description

Maintenance Start Date and Time: 2026-10-11 09:00 America/New_York Maintenance End Date and Time: 2026-10-11 12:00 America/New_York Application(s) Impacted: Network/WiFi/Power Maintenance Statement: Network Security Operations will be upgrading the Westbrook FTDs to 7.6.6. to address recent released vulnerabilities beginning on October 11th at 9:00am EST to 12:00pm EST Group(s) Impacted: US-ME-Westbrook ID Region(s) Impacted: US Business Impact(s): The firewalls for the EDGE and PROD DMZ are HA pairs, and we do not anticipate any down time during the upgrade process as one firewall will remain active. The QA DMZ is a single unit and is expected to be down for up to 1 hour. Maintenance Team(s): Network Security Operations Maintenance Posted By: Kevin Martino

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