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Performance Degradation - IDEXX Tool 2.3 does not hold windows open between NP9.0 casesSystem Outage

Incident Status

System Outage

Components

Novopath


March 24, 2026 11:08AM EDT
INVESTIGATING

Update #3 Status Update: The vendor is continuing to work on a new version; multiple versions have been tried on local workstations to ensure functionality. Severity: Average Incident Start Date and Time: 2026-03-22 14:00 America/New_York Application(s) Impacted: Novopath Incident Statement: The new IDEXX Tool for production does not hold windows open and blank between cases. The vendor has been contacted. Group(s) Impacted: Novopath 9.0 users using the IDEXX Tool Region(s) Impacted: Global Business Impact(s): Users should reopen windows from the Tool when a new case is launched from the NP9.0 client. Resolution Team(s): Vendor, Pathology Systems Next Update: 2026-03-24 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jean Guthrie

March 23, 2026 5:10PM EDT
INVESTIGATING

Update #2 Status Update: The vendor has continued to pinpoint the issue and after resolving, will send the new Tool for packaging once again. Severity: Average Incident Start Date and Time: 2026-03-22 14:00 America/New_York Application(s) Impacted: Novopath Incident Statement: The new IDEXX Tool for production does not hold windows open and blank between cases. The vendor has been contacted. Group(s) Impacted: Novopath 9.0 users using the IDEXX Tool Region(s) Impacted: Global Business Impact(s): Users should reopen windows from the Tool when a new case is launched from the NP9.0 client. Resolution Team(s): Vendor, Pathology Systems Next Update: 2026-03-24 09:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jean Guthrie

March 23, 2026 10:23AM EDT
INVESTIGATING

Update #1 Status Update: The vendor has picked up the ticket and is working on resolution. Severity: Average Incident Start Date and Time: 2026-03-22 14:00 America/New_York Application(s) Impacted: Novopath Incident Statement: The new IDEXX Tool for production does not hold windows open and blank between cases. The vendor has been contacted. Group(s) Impacted: Novopath 9.0 users using the IDEXX Tool Region(s) Impacted: Global Business Impact(s): Users should reopen windows from the Tool when a new case is launched from the NP9.0 client. Resolution Team(s): Vendor, Pathology Systems Next Update: 2026-03-23 16:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jean Guthrie

March 22, 2026 3:25PM EDT
INVESTIGATING

Severity: Average Incident Start Date and Time: 2026-03-22 14:00 America/New_York Application(s) Impacted: Novopath Incident Statement: The new IDEXX Tool for production does not hold windows open and blank between cases. The vendor has been contacted. Group(s) Impacted: Novopath 9.0 users using the IDEXX Tool Region(s) Impacted: Global Business Impact(s): Users should reopen windows from the Tool when a new case is launched from the NP9.0 client. Resolution Team(s): Vendor, Pathology Systems ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-03-23 09:00 America/New_York Outage Posted By: Jean Guthrie
Performance Degradation - NP9.0 Dashboard - Script errorsSystem Outage

Incident Status

System Outage

Components

Novopath


March 23, 2026 5:11PM EDT
INVESTIGATING

Update #2 Status Update: The vendor continues to troubleshoot. Severity: Low Incident Start Date and Time: 2026-03-21 08:00 America/New_York Application(s) Impacted: Novopath Incident Statement: When launching the Novopath 9 Dashboard, script errors pop up. The vendor has been contacted. Group(s) Impacted: Novopath 9 Dashboard users Region(s) Impacted: Global Business Impact(s): If users click No on each popup (~10 errors), then the dashboard will load and update appropriately. Resolution Team(s): Pathology Systems, Vendor Next Update: 2026-03-24 09:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jean Guthrie

March 23, 2026 9:01AM EDT
INVESTIGATING

Update #1 Status Update: The vendor has picked up the ticket and is working on resolution. As a reminder, users can click thru the errors and the dashboard will work appropriately. Severity: Low Incident Start Date and Time: 2026-03-21 08:00 America/New_York Application(s) Impacted: Novopath Incident Statement: When launching the Novopath 9 Dashboard, script errors pop up. The vendor has been contacted. Group(s) Impacted: Novopath 9 Dashboard users Region(s) Impacted: Global Business Impact(s): If users click No on each popup (~10 errors), then the dashboard will load and update appropriately. Resolution Team(s): Pathology Systems, Vendor Next Update: 2026-03-23 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jean Guthrie

March 21, 2026 1:47PM EDT
INVESTIGATING

Severity: Low Incident Start Date and Time: 2026-03-21 08:00 America/New_York Application(s) Impacted: Novopath Incident Statement: When launching the Novopath 9 Dashboard, script errors pop up. The vendor has been contacted. Group(s) Impacted: Novopath 9 Dashboard users Region(s) Impacted: Global Business Impact(s): If users click No on each popup (~10 errors), then the dashboard will load and update appropriately. Resolution Team(s): Pathology Systems, Vendor ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-03-23 12:00 America/New_York Outage Posted By: Jean Guthrie

Scheduled Maintenance

PLANNED MAINTENANCE - LYNXX 26.3 - Update ReleasePlanned Maintenance

Schedule

March 26, 2026 10:00AM - 12:00PM EDT

Components

LYNXX

Description

Maintenance Start Date and Time: 2026-03-26 10:00 America/New_York Maintenance End Date and Time: 2026-03-26 12:00 America/New_York Application(s) Impacted: LYNXX Maintenance Statement: On March 26, 2026, from 10:00 a.m. to 12:00 p.m. EDT, IT will perform maintenance on the platform. This release includes security updates and fixes for issues affecting the timing and order of Microscan processing. Group(s) Impacted: Reference Labs Region(s) Impacted: Australia, US, Pacrim, EMEA, Canada Business Impact(s): LYNXX will be available during the maintenance and client restarts ARE required upon maintenance completion. Maintenance Team(s): LYNXX Developer Maintenance Posted By: Pia Gavile

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