status.idexx.com
Active Incident
If you are currently experiencing an issue that is not displayed on this page, please contact the Help Desk at x6HELP for assistance.
Outage Notification - Motic in-lab and IDC viewersSystem Outage

Incident Status

System Outage

Components

Digital Cytology


February 10, 2026 4:11PM EST
INVESTIGATING

Severity: Critical Incident Start Date and Time: 2026-02-10 03:50 America/New_York Application(s) Impacted: Digital Cytology Incident Statement: An issue with the Hub has impacted login and launch of slides for both In-lab and IDC Motic viewing. Troubleshooting has begun Group(s) Impacted: Global Clinical Pathologists viewing Motic images for both in-lab and IDC cases Region(s) Impacted: Global Business Impact(s): Users are unable to log in or view images from Motic Resolution Team(s): Enterprise Application Support, Pathology Systems ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-02-10 17:00 America/New_York Outage Posted By: Jean Guthrie

Scheduled Maintenance

PLANNED MAINTENANCE - LYNXX 26.1.0 - Update ReleasePlanned Maintenance

Schedule

February 12, 2026 7:00PM - 10:00PM EST

Components

LYNXX

Description

Maintenance Start Date and Time: 2026-02-12 19:00 America/New_York Maintenance End Date and Time: 2026-02-12 22:00 America/New_York Application(s) Impacted: LYNXX Maintenance Statement: On February 12, 2026, IT will perform maintenance on the platform. This release includes multiple enhancements for Microscan as well as an update to how users authenticate to LYNXX. After the update, when logging into LYNXX, users will see a popup window asking them to continue with Azure SSO Login. Detailed information has been sent to the labs. Group(s) Impacted: Reference Labs Region(s) Impacted: Global Business Impact(s): LYNXX will be available during the maintenance and client restarts ARE required upon maintenance completion. Maintenance Team(s): LYNXX Developer Maintenance Posted By: Ruth Ann Lange
PLANNED MAINTENANCE - Elmhurst Philips IMSPlanned Maintenance

Schedule

February 17, 2026 7:00AM - 8:00AM EST

Components

Philips IMS

Description

Maintenance Start Date and Time: 2026-02-17 06:00 America/Chicago Maintenance End Date and Time: 2026-02-17 07:00 America/Chicago Application(s) Impacted: Philips IMS Maintenance Statement: The Elmhurst Philips IMS will be unavailable to viewing images, while network maintenance is occurring. Group(s) Impacted: Global Philips IMS reading pathologists Region(s) Impacted: Global Business Impact(s): Users will be unable to view Elmhurst based Philips slides for the hour maintenance. Cases should not be rejected back to the lab as they will become available as soon as the maintenance is over. Maintenance Team(s): Network Operations, Pathology Systems Maintenance Posted By: Jean Guthrie

ADP

Operational

AirWatch

Operational

Alteryx

Operational

Anaplan

Operational

Avaya Telephone Software

Operational

AWS Large Scale Events

Operational

Barcode On Demand

Operational

Benevity Spark

Operational

Billtrust

Operational

BioRad

Operational

Birst

Operational

Bovine Reference Lab

Operational

Box

Operational

Bugzilla

Operational

Business Objects

Operational

Cameleon

Operational

CBS

Operational

Cellavision

Operational

Cellular Services (AT&T/Verizon)

Operational

CLAB

Operational

Clarity

Operational

Clouded Leopard

Operational

Concur Travel & Expenses

Operational

Courier/Transportation System (VCR)

Operational

Datadog

Operational

Data Integration Hub (DIH)

Operational

Data Warehouse

Operational

DataPoint

Operational

Diavet

Operational

Digital Cytology

Operational

Docusign

Operational

Einsender

Operational

Enrollment Platform

Operational

Enterprise Alert

Operational

Faxing

Operational

File Shares

Operational

Firstwave

Operational

Genesys Cloud

Operational

GetPaid

Operational

GDOS

Operational

GRIP (Global Results Integration Platform)

Operational

Holon (Voice Picking)

Operational

Horizon (VDI and Applications)

Operational

Humanity

Operational

IDEXX.com

Operational

IDEXX Learning Center

Operational

IDEXX Online Orders

Operational

Information Security

Operational

Instrument Manager

Operational

Interactive Intelligence (Genesys Connect)

Operational

Interflex

Operational

Intradexx/Sharepoint

Operational

ISL

Operational

Japan LIMS

Operational

Jira

Operational

KnowBe4

Operational

LabCAT: Griffon

Operational

Labs Instruments

Operational

LogicManager

Operational

LYNXX

Operational

Managed File Transfer

Operational

Marketing Apps

Operational

MDOS

Operational

Metasystems

Operational

Microsoft Office 365

Operational

Microsoft Teams Calling

Operational

myIDEXX

Operational

Network/WiFi/Power

Operational

NICE Workforce Management

Operational

Novopath

Operational

NuLAB

Operational

OMDM

Operational

PatentSafe

Operational

Pathpixx

Operational

PCR Application Suite (PAS)

Operational

Philips IMS

Operational

Phocas

Operational

Powerscribe

Operational

Practice Intelligence

Operational

Proofpoint (Security Education Platform)

Operational

PubWeb

Operational

Q-Pulse

Operational

Q-Pulse - ANZ

Operational

Rally

Operational

RDE

Operational

Salesforce

Operational

SAP

Operational

SAS

Operational

SecureLink

Operational

ServiceNow

Operational

Smart Service

Operational

Snowflake

Operational

Solutions Builder

Operational

Splunk

Operational

SpringCM

Operational

StarLIMS - ANZ

Operational

Strapi CMS

Operational

Synopsys Polaris

Operational

Tableau

Operational

Taxware

Operational

ThanXX (Achievers)

Operational

Unity Connect

Operational

Unity Realtime

Operational

VetMedStat

Operational

VPN

Operational

WebEx

Operational

WebPACS

Operational

Winshuttle

Operational

Workday

Operational

Workflow - ANZ

Operational

XiPay

Operational

Zendesk

Operational