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Performance Degradation - NP9.0 Dashboard - Script errorsSystem Outage

Incident Status

System Outage

Components

Novopath


March 25, 2026 3:37PM EDT
INVESTIGATING

Update #4 Status Update: The vendor has updated the path within the error; propagation of the path will occur within the next 24 hours and should resolve the problem. As a reminder, clicking through the script errors, the dashboard launches and works appropriately. Severity: Low Incident Start Date and Time: 2026-03-21 08:00 America/New_York Application(s) Impacted: Novopath Incident Statement: When launching the Novopath 9 Dashboard, script errors pop up. The vendor has been contacted. Group(s) Impacted: Novopath 9 Dashboard users Region(s) Impacted: Global Business Impact(s): If users click No on each popup (~10 errors), then the dashboard will load and update appropriately. Resolution Team(s): Pathology Systems, Vendor Next Update: 2026-03-26 09:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jean Guthrie

March 25, 2026 7:15AM EDT
INVESTIGATING

Update #3 Status Update: Vendor continues to work on resolution. As a reminder, clicking thru the errors will launch the dashboard appropriately and it will work correctly. Severity: Low Incident Start Date and Time: 2026-03-21 08:00 America/New_York Application(s) Impacted: Novopath Incident Statement: When launching the Novopath 9 Dashboard, script errors pop up. The vendor has been contacted. Group(s) Impacted: Novopath 9 Dashboard users Region(s) Impacted: Global Business Impact(s): If users click No on each popup (~10 errors), then the dashboard will load and update appropriately. Resolution Team(s): Pathology Systems, Vendor Next Update: 2026-03-25 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jean Guthrie

March 23, 2026 5:11PM EDT
INVESTIGATING

Update #2 Status Update: The vendor continues to troubleshoot. Severity: Low Incident Start Date and Time: 2026-03-21 08:00 America/New_York Application(s) Impacted: Novopath Incident Statement: When launching the Novopath 9 Dashboard, script errors pop up. The vendor has been contacted. Group(s) Impacted: Novopath 9 Dashboard users Region(s) Impacted: Global Business Impact(s): If users click No on each popup (~10 errors), then the dashboard will load and update appropriately. Resolution Team(s): Pathology Systems, Vendor Next Update: 2026-03-24 09:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jean Guthrie

March 23, 2026 9:01AM EDT
INVESTIGATING

Update #1 Status Update: The vendor has picked up the ticket and is working on resolution. As a reminder, users can click thru the errors and the dashboard will work appropriately. Severity: Low Incident Start Date and Time: 2026-03-21 08:00 America/New_York Application(s) Impacted: Novopath Incident Statement: When launching the Novopath 9 Dashboard, script errors pop up. The vendor has been contacted. Group(s) Impacted: Novopath 9 Dashboard users Region(s) Impacted: Global Business Impact(s): If users click No on each popup (~10 errors), then the dashboard will load and update appropriately. Resolution Team(s): Pathology Systems, Vendor Next Update: 2026-03-23 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jean Guthrie

March 21, 2026 1:47PM EDT
INVESTIGATING

Severity: Low Incident Start Date and Time: 2026-03-21 08:00 America/New_York Application(s) Impacted: Novopath Incident Statement: When launching the Novopath 9 Dashboard, script errors pop up. The vendor has been contacted. Group(s) Impacted: Novopath 9 Dashboard users Region(s) Impacted: Global Business Impact(s): If users click No on each popup (~10 errors), then the dashboard will load and update appropriately. Resolution Team(s): Pathology Systems, Vendor ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-03-23 12:00 America/New_York Outage Posted By: Jean Guthrie

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