Active Incident
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1

Active Incidents

4

Incidents Last 7 Days

30

Incidents Last 30 Days

Outage Notification - SAP BIP system restartSystem Outage

Incident Status

System Outage

Components

SAP


August 20, 2026 2:19PM EDT
INVESTIGATING

Severity: High Incident Start Date and Time: 2026-08-20 14:20 America/New_York Application(s) Impacted: SAP Incident Statement: INC0842073 Group(s) Impacted: SAP SCOE Region(s) Impacted: Global Business Impact(s): SAP BIP system will not be available for login. SAP BI Launchpad will not be accessible during the restart. Resolution Team(s): SAP BASIS ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-08-20 15:30 America/New_York Outage Posted By: Chiranjit Kashyap

Scheduled Maintenance

PLANNED MAINTENANCE - Instrument Manager Update for all North America, Australia, UK and South Korea LabsPlanned Maintenance

Schedule

August 23, 2026 1:00PM - 2:00PM EDT

Components

Cellavision, Instrument Manager, LYNXX, Metasystems, Novopath

Description

Maintenance Start Date and Time: 2026-08-23 13:00 America/New_York Maintenance End Date and Time: 2026-08-23 14:00 America/New_York Application(s) Impacted: Instrument Manager, LYNXX, Novopath, Cellavision, Metasystems Maintenance Statement: On Sunday, August 23, 2026, from 1:00 to 2:00 p.m. EDT, IT will perform maintenance on the North America instance of Instrument Manager. Group(s) Impacted: Reference Labs Region(s) Impacted: Australia, US, Pacrim, Canada Business Impact(s): During the update, we expect a connectivity outage to the following instruments and software connected to LYNXX via Instrument Manager. • Beckman AU,DXC • Sysmex XN • Sysmex XT • Sysmex Slidemaker Stainer • Novus • Immulite • Cellavision • MetaSystems • WASP • Advantus • Multiplex • NovoPath • VetlLab/Allergy • Workbooks • PCR IMPORTANT NOTE: NovoPath, VetLab/Allergy, Workbooks, Cellavision, MetaSystems and PCR applications will be available, however no data will be transferred from or to them during the maintenance window. Maintenance Team(s): Petals Maintenance Posted By: Ruth Ann Lange
PLANNED MAINTENANCE - Barcode on Demand - Hentavirus UpdatePlanned Maintenance

Schedule

August 24, 2026 11:00AM - 1:00PM EDT

Components

Barcode On Demand, LYNXX

Description

Maintenance Start Date and Time: 2026-08-24 11:00 America/New_York Maintenance End Date and Time: 2026-08-24 13:00 America/New_York Application(s) Impacted: Barcode On Demand, LYNXX Maintenance Statement: On Monday, August 24, 2026, from 11:00 a.m. to 1:00 p.m. EDT, IT will perform maintenance on Barcode on Demand. This update introduces a biohazard symbol on all labels for mouse/rat species. Please refer to the PSM Tech Ops communication for details. Group(s) Impacted: Reference Labs Region(s) Impacted: US Business Impact(s): Barcode on Demand will be available during the maintenance and restarts are not required. Maintenance Team(s): LYNXX Developer Maintenance Posted By: Ruth Ann Lange
PLANNED MAINTENANCE - MetaSystems Tigerbridge UpdatePlanned Maintenance

Schedule

August 24, 2026 7:00PM - 10:00PM EDT

Components

LYNXX, Metasystems

Description

Maintenance Start Date and Time: 2026-08-24 19:00 America/New_York Maintenance End Date and Time: 2026-08-24 22:00 America/New_York Application(s) Impacted: Metasystems, LYNXX Maintenance Statement: On Monday, August 24, 2026, from 7:00 p.m. to 10:00 p.m. EDT, IT will perform maintenance on MetaSystems, updating Tigerbridge to version 5.2.3.330. MetaSystems will be unavailable during the maintenance window. LYNXX will be available during the window, however no orders or results will flow to or from MetaSystems during the window. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): All lab work must be completed by 7:00 p.m. EDT (4:00 p.m. PDT). This includes completing XTAT work, logging out of AppStream and restarting all scanner PCs and leaving them ON. Point of Contact at each lab to report on the MetaSystems Teams channel that their lab is complete and ready for the updates. IT will send a notification when maintenance is complete and post on the Teams channel that labs may log into MetaSystems. Maintenance Team(s): Global LIMS, SRE, Core Platform Services, Petals, Enterprise IT Lab Ops Maintenance Posted By: Ruth Ann Lange
PLANNED MAINTENANCE - North Grafton Philips IMS unavailable; 30 Aug 7-9am Eastern USPlanned Maintenance

Schedule

August 30, 2026 7:00AM - 9:00AM EDT

Components

Philips IMS

Description

Maintenance Start Date and Time: 2026-08-30 07:00 America/New_York Maintenance End Date and Time: 2026-08-30 09:00 America/New_York Application(s) Impacted: Philips IMS Maintenance Statement: On 30 August, from 7-9 am Eastern US time, the North Grafton Philips IMS will be unavailable for network maintenance in the server room. Group(s) Impacted: Those reading slides from the North Grafton Philips server. Region(s) Impacted: Global Business Impact(s): Those reading slides from the North Grafton Philips server will be unable to view them during this maintenance. Maintenance Team(s): Network Operations, on-site vendor Maintenance Posted By: Jean Guthrie
PLANNED MAINTENANCE - Securelink MaintenancePlanned Maintenance

Schedule

September 4, 2026 1:00AM - 2:00AM EDT

Components

SecureLink

Description

Maintenance Start Date and Time: 2026-09-04 01:00 America/New_York Maintenance End Date and Time: 2026-09-04 02:00 America/New_York Application(s) Impacted: SecureLink Maintenance Statement: Imprivata will be upgrading our SecureLink instance on September 4th from 1:00am EDT to 2:00am EDT. Group(s) Impacted: All vendors that use Securelink Region(s) Impacted: Global Business Impact(s): The SecureLink VPN will experience intermittent connectivity from September 4th, 1:00am EDT to 2:00am EDT. To avoid loss of work from being disconnected in the middle of a session, please avoid use of SecureLink until the maintenance is completed Maintenance Team(s): Network Security Operations Maintenance Posted By: Kevin Martino

ADP

Operational

AirWatch

Operational

Alteryx

Operational

Anaplan

Operational

Avaya Telephone Software

Operational

AWS Large Scale Events

Operational

Barcode On Demand

Operational

Benevity Spark

Operational

Billtrust

Operational

BioRad

Operational

Birst

Operational

Bovine Reference Lab

Operational

Box

Operational

Bugzilla

Operational

Business Objects

Operational

Cameleon

Operational

CBS

Operational

Cellavision

Operational

Cellular Services (AT&T/Verizon)

Operational

CLAB

Operational

Clarity

Operational

Claude

Operational

Clouded Leopard

Operational

Concur Travel & Expenses

Operational

Courier/Transportation System (VCR)

Operational

CyberArk

Operational

Datadog

Operational

Data Integration Hub (DIH)

Operational

Data Warehouse

Operational

DataPoint

Operational

Diavet

Operational

Digital Cytology

Operational

Docusign

Operational

Einsender

Operational

Enrollment Platform

Operational

Enterprise Alert

Operational

Evolve

Operational

Faxing

Operational

File Shares

Operational

Firstwave

Operational

Genesys Cloud

Operational

GetPaid

Operational

GDOS

Operational

GRIP (Global Results Integration Platform)

Operational

Historical Dashboard

Operational

Holon (Voice Picking)

Operational

Horizon (VDI and Applications)

Operational

Humanity

Operational

IDEXX.com

Operational

IDEXX Learning Center

Operational

IDEXX Online Orders

Operational

Information Security

Operational

Instrument Manager

Operational

Interactive Intelligence (Genesys Connect)

Operational

Interflex

Operational

Intradexx/Sharepoint

Operational

ISL

Operational

IT Infrastructure

Operational

Japan LIMS

Operational

Jira

Operational

LabCAT: Griffon

Operational

Labs Instruments

Operational

LogicManager

Operational

LYNXX

Operational

Managed File Transfer

Operational

Marketing Apps

Operational

MDOS

Operational

Metasystems

Operational

Microsoft Office 365

Operational

Microsoft Teams Calling

Operational

myIDEXX

Operational

NA Customer Facing IVR

Operational

NA TMS VCR

Operational

Network/WiFi/Power

Operational

NICE Workforce Management

Operational

Novopath

Operational

NuLAB

Operational

OMDM

Operational

One Scan

Operational

PatentSafe

Operational

Pathpixx

Operational

PCR Application Suite (PAS)

Operational

Philips IMS

Operational

Phocas

Operational

Powerscribe

Operational

Practice Intelligence

Operational

Proofpoint (Security Education Platform)

Operational

PubWeb

Operational

Q-Pulse

Operational

Q-Pulse - ANZ

Operational

Rally

Operational

RDE

Operational

Route Reconciliation Dashboard

Operational

Salesforce

Operational

SAP

System Outage

SAS

Operational

SecureLink

Operational

ServiceNow

Operational

Smart Service

Operational

Snowflake

Operational

Solutions Builder

Operational

Splunk

Operational

SpringCM

Operational

StarLIMS - ANZ

Operational

Strapi CMS

Operational

Synopsys Polaris

Operational

Tableau

Operational

Taxware

Operational

ThanXX (Achievers)

Operational

Unity Connect

Operational

Unity Realtime

Operational

VetMedStat

Operational

VPN

Operational

WebEx

Operational

WebPACS

Operational

Winlog.web

Operational

Workday

Operational

Workflow - ANZ

Operational

XiPay

Operational

Zendesk

Operational

Digital Courier System

Operational