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Performance Degradation - Barcode on Demand is experiencing intermittent slownessSystem Outage

Incident Status

System Outage

Components

Barcode On Demand, LYNXX


February 18, 2026 5:13PM EST
INVESTIGATING

Update #6 Status Update: The BoD vendor continues to implement performance improvements; however, we are still observing occasional latency spikes. Our team is actively working with the vendor and applying continued pressure to ensure full service restoration and stability. We will provide updates as progress is confirmed. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-19 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Dilpesh Patel

February 18, 2026 9:08AM EST
INVESTIGATING

Update #5 Status Update: We are continuing to monitor Barcode on Demand performance and are working with the vendor to prevent future latency spikes. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-18 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 17, 2026 5:08PM EST
INVESTIGATING

Update #4 Status Update: The vendor has applied additional improvements. We are continuing to monitor to determine whether the latest changes fully restore BoD performance. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-18 09:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 17, 2026 11:55AM EST
INVESTIGATING

Update #3 Status Update: The vendor has applied a potential fix to address the latency spikes. We have not seen any new latency spikes in the past hour, and we will continue to monitor the system to ensure the fix is working as expected. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-17 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 17, 2026 9:34AM EST
INVESTIGATING

Update #2 Status Update: The last significant BoD latency spike occurred yesterday at 5:15 PM ET. The vendor has not yet identified or resolved the root cause. We are continuing to monitor and are actively pressing the vendor for a resolution. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-17 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 16, 2026 5:24PM EST
INVESTIGATING

Update #1 Status Update: We are continuing to see intermittent spikes of latency from the BoD vendor. We are continuing to push them for a resolution. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-17 09:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 16, 2026 1:50PM EST
INVESTIGATING

Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-02-16 16:00 America/New_York Outage Posted By: Jason Gum

Scheduled Maintenance

PLANNED MAINTENANCE - Results Data Exchange (RDE) on February 19, 2026 9:00 AM through February 19, 2026 1:00 PMPlanned Maintenance

Schedule

February 19, 2026 9:00AM - 1:00PM EST

Components

Genesys Cloud, GRIP (Global Results Integration Platform), LabCAT: Griffon, Pathpixx, RDE, Salesforce, Snowflake

Description

Maintenance Start Date and Time: 2026-02-19 09:00 America/New_York Maintenance End Date and Time: 2026-02-19 13:00 America/New_York Application(s) Impacted: RDE, Salesforce, Genesys Cloud, Snowflake, LabCAT: Griffon, Pathpixx, GRIP (Global Results Integration Platform) Maintenance Statement: The RDE data product will be upgraded to version 2026.1. This release will include the following items: Enhancements to the RDE data model to support going live with Clouded Leopard Global Reporting Platform customer result reporting in VetConnect PLUS. For a more detailed version of release notes, please refer to the Results Data Exchange (RDE) site in Confluence or Microsoft Teams. The release will consist of near zero downtime deployments, so there will not be any impact to the RDE SLA. Group(s) Impacted: Customer Support, Reference Labs Region(s) Impacted: Global Business Impact(s): None Maintenance Team(s): IT Data Engineering Maintenance Posted By: Lisa Nash
PLANNED MAINTENANCE - Instrument Manager - North American InstancePlanned Maintenance

Schedule

February 22, 2026 1:00PM - 2:00PM EST

Components

Cellavision, Instrument Manager, LYNXX, Metasystems, Novopath

Description

Maintenance Start Date and Time: 2026-02-22 13:00 America/New_York Maintenance End Date and Time: 2026-02-22 14:00 America/New_York Application(s) Impacted: Instrument Manager, LYNXX, Cellavision, Metasystems, Novopath Maintenance Statement: On Sunday, February 22, 2026, from 1:00 - 2:00 p.m. EST, IT will perform maintenance on the platform. During the update, we expect a connectivity outage to the following instruments and software connected to LYNXX via Instrument Manager: • Beckman AU,DXC • Sysmex XN • Sysmex XT • Sysmex Slidemaker Stainer • Novus • Immulite • Automate • Cellavision • MetaSystems • WASP • Advantus • Multiplex • NovoPath • VetlLab/Allergy • Workbooks • PCR Group(s) Impacted: Reference Labs Region(s) Impacted: Australia, US, Pacrim, EMEA, Canada Business Impact(s): Important Note: NovoPath, VetLab/Allergy, Workbooks, Cellavision, MetaSystems and PCR applications will be available, however no data will be transferred from or to them during the maintenance window. Maintenance Team(s): Petals Maintenance Posted By: Bee Duong

ADP

Operational

AirWatch

Operational

Alteryx

Operational

Anaplan

Operational

Avaya Telephone Software

Operational

AWS Large Scale Events

Operational

Barcode On Demand

System Outage

Benevity Spark

Operational

Billtrust

Operational

BioRad

Operational

Birst

Operational

Bovine Reference Lab

Operational

Box

Operational

Bugzilla

Operational

Business Objects

Operational

Cameleon

Operational

CBS

Operational

Cellavision

Operational

Cellular Services (AT&T/Verizon)

Operational

CLAB

Operational

Clarity

Operational

Clouded Leopard

Operational

Concur Travel & Expenses

Operational

Courier/Transportation System (VCR)

Operational

Datadog

Operational

Data Integration Hub (DIH)

Operational

Data Warehouse

Operational

DataPoint

Operational

Diavet

Operational

Digital Cytology

Operational

Docusign

Operational

Einsender

Operational

Enrollment Platform

Operational

Enterprise Alert

Operational

Faxing

Operational

File Shares

Operational

Firstwave

Operational

Genesys Cloud

Operational

GetPaid

Operational

GDOS

Operational

GRIP (Global Results Integration Platform)

Operational

Holon (Voice Picking)

Operational

Horizon (VDI and Applications)

Operational

Humanity

Operational

IDEXX.com

Operational

IDEXX Learning Center

Operational

IDEXX Online Orders

Operational

Information Security

Operational

Instrument Manager

Operational

Interactive Intelligence (Genesys Connect)

Operational

Interflex

Operational

Intradexx/Sharepoint

Operational

ISL

Operational

Japan LIMS

Operational

Jira

Operational

KnowBe4

Operational

LabCAT: Griffon

Operational

Labs Instruments

Operational

LogicManager

Operational

LYNXX

System Outage

Managed File Transfer

Operational

Marketing Apps

Operational

MDOS

Operational

Metasystems

Operational

Microsoft Office 365

Operational

Microsoft Teams Calling

Operational

myIDEXX

Operational

Network/WiFi/Power

Operational

NICE Workforce Management

Operational

Novopath

Operational

NuLAB

Operational

OMDM

Operational

PatentSafe

Operational

Pathpixx

Operational

PCR Application Suite (PAS)

Operational

Philips IMS

Operational

Phocas

Operational

Powerscribe

Operational

Practice Intelligence

Operational

Proofpoint (Security Education Platform)

Operational

PubWeb

Operational

Q-Pulse

Operational

Q-Pulse - ANZ

Operational

Rally

Operational

RDE

Operational

Salesforce

Operational

SAP

Operational

SAS

Operational

SecureLink

Operational

ServiceNow

Operational

Smart Service

Operational

Snowflake

Operational

Solutions Builder

Operational

Splunk

Operational

SpringCM

Operational

StarLIMS - ANZ

Operational

Strapi CMS

Operational

Synopsys Polaris

Operational

Tableau

Operational

Taxware

Operational

ThanXX (Achievers)

Operational

Unity Connect

Operational

Unity Realtime

Operational

VetMedStat

Operational

VPN

Operational

WebEx

Operational

WebPACS

Operational

Winshuttle

Operational

Workday

Operational

Workflow - ANZ

Operational

XiPay

Operational

Zendesk

Operational