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Performance Degradation - Barcode on Demand is experiencing intermittent slownessSystem Outage

Incident Status

System Outage

Components

Barcode On Demand, LYNXX


February 19, 2026 5:30PM EST
INVESTIGATING

Update #7 Status Update: The BoD vendor applied a fix around 4 AM ET. Since then, we have not observed any significant performance issues. Both we and the vendor will continue monitoring for another day before confirming full resolution. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-20 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 18, 2026 5:13PM EST
INVESTIGATING

Update #6 Status Update: The BoD vendor continues to implement performance improvements; however, we are still observing occasional latency spikes. Our team is actively working with the vendor and applying continued pressure to ensure full service restoration and stability. We will provide updates as progress is confirmed. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-19 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Dilpesh Patel

February 18, 2026 9:08AM EST
INVESTIGATING

Update #5 Status Update: We are continuing to monitor Barcode on Demand performance and are working with the vendor to prevent future latency spikes. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-18 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 17, 2026 5:08PM EST
INVESTIGATING

Update #4 Status Update: The vendor has applied additional improvements. We are continuing to monitor to determine whether the latest changes fully restore BoD performance. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-18 09:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 17, 2026 11:55AM EST
INVESTIGATING

Update #3 Status Update: The vendor has applied a potential fix to address the latency spikes. We have not seen any new latency spikes in the past hour, and we will continue to monitor the system to ensure the fix is working as expected. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-17 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 17, 2026 9:34AM EST
INVESTIGATING

Update #2 Status Update: The last significant BoD latency spike occurred yesterday at 5:15 PM ET. The vendor has not yet identified or resolved the root cause. We are continuing to monitor and are actively pressing the vendor for a resolution. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-17 17:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 16, 2026 5:24PM EST
INVESTIGATING

Update #1 Status Update: We are continuing to see intermittent spikes of latency from the BoD vendor. We are continuing to push them for a resolution. Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor Next Update: 2026-02-17 09:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Gum

February 16, 2026 1:50PM EST
INVESTIGATING

Severity: Average Incident Start Date and Time: 2026-02-16 09:10 America/New_York Application(s) Impacted: LYNXX, Barcode On Demand Incident Statement: Barcode on Demand is experiencing intermittent slowness. We are seeing multiple spikes where print requests are delayed. Each spike lasts about 5 minutes, then performance returns to normal. We are working with the vendor to resolve. Group(s) Impacted: Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Print requests may fail or be significantly delayed during a latency spike. Resolution Team(s): LYNXX SRE, vendor ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-02-16 16:00 America/New_York Outage Posted By: Jason Gum

Scheduled Maintenance

PLANNED MAINTENANCE - SAP EHP Q1 2026 Maintenance iPlanned Maintenance

Schedule

February 21, 2026 7:00PM - February 22, 2026 4:00AM EST

Components

SAP

Description

Maintenance Start Date and Time: 2026-02-21 19:00 America/New_York Maintenance End Date and Time: 2026-02-22 04:00 America/New_York Application(s) Impacted: SAP Maintenance Statement: SAP EHP Q1 2026 Maintenance is scheduled for February 21st from 7:00 PM EST to February 22nd at 4:00 AM EST. During this maintenance window, users will experience a 30‑minute system disconnect. IOO will be placed in offline mode during this time for Online Orders. Additionally, there will be a 40‑minute outage starting at 2:00 AM to support the kernel upgrade and Inspexx implementation. Group(s) Impacted: SAP SCOE Region(s) Impacted: Global Business Impact(s): During this maintenance window, users will experience a 30‑minute system disconnect. Additionally, there will be a 40‑minute outage starting at 2:00 AM to support the kernel upgrade and Inspexx implementation. Maintenance Team(s): Sapbasis,Network and Unix Maintenance Posted By: Nitesh Kumar Gupta
PLANNED MAINTENANCE - Instrument Manager - North American InstancePlanned Maintenance

Schedule

February 22, 2026 1:00PM - 2:00PM EST

Components

Cellavision, Instrument Manager, LYNXX, Metasystems, Novopath

Description

Maintenance Start Date and Time: 2026-02-22 13:00 America/New_York Maintenance End Date and Time: 2026-02-22 14:00 America/New_York Application(s) Impacted: Instrument Manager, LYNXX, Cellavision, Metasystems, Novopath Maintenance Statement: On Sunday, February 22, 2026, from 1:00 - 2:00 p.m. EST, IT will perform maintenance on the platform. During the update, we expect a connectivity outage to the following instruments and software connected to LYNXX via Instrument Manager: • Beckman AU,DXC • Sysmex XN • Sysmex XT • Sysmex Slidemaker Stainer • Novus • Immulite • Automate • Cellavision • MetaSystems • WASP • Advantus • Multiplex • NovoPath • VetlLab/Allergy • Workbooks • PCR Group(s) Impacted: Reference Labs Region(s) Impacted: Australia, US, Pacrim, EMEA, Canada Business Impact(s): Important Note: NovoPath, VetLab/Allergy, Workbooks, Cellavision, MetaSystems and PCR applications will be available, however no data will be transferred from or to them during the maintenance window. Maintenance Team(s): Petals Maintenance Posted By: Bee Duong
PLANNED MAINTENANCE - OS Security Patching of SAP Production Systems- GCP, G2P, GWP, SCP, S1P, DCP, PCP, P1P, W1P, W2P, SJPPlanned Maintenance

Description

Maintenance Start Date and Time: 2026-02-19 10:00 America/New_York Maintenance End Date and Time: 2026-02-20 23:00 America/New_York Application(s) Impacted: SAP Maintenance Statement: This is a monthly OS Security Patching maintenance, as per the pre-approved downtime schedule. https://idexx.atlassian.net/wiki/spaces/SE/pages/5110989604/SAP+System+Information+Outage+Schedule+- Group(s) Impacted: SAP SCOE Region(s) Impacted: Global Business Impact(s): Users will not be able to login during the downtime window. Maintenance Team(s): SAP BASIS Maintenance Posted By: Chiranjit Kashyap

Components

SAP

Schedule

February 19, 2026 10:00AM - February 20, 2026 11:00PM EST


February 19, 2026 11:16AM EST
UPDATE

Scheduled maintenance is starting.

ADP

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Anaplan

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Avaya Telephone Software

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Benevity Spark

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Billtrust

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CBS

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Cellavision

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Clouded Leopard

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Courier/Transportation System (VCR)

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Datadog

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Data Integration Hub (DIH)

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Data Warehouse

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DataPoint

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Diavet

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Digital Cytology

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Docusign

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Holon (Voice Picking)

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Horizon (VDI and Applications)

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Humanity

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IDEXX Learning Center

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IDEXX Online Orders

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Information Security

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Instrument Manager

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Interactive Intelligence (Genesys Connect)

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Interflex

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Intradexx/Sharepoint

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ISL

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Japan LIMS

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Jira

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KnowBe4

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LabCAT: Griffon

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Labs Instruments

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LogicManager

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Managed File Transfer

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Marketing Apps

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MDOS

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Metasystems

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Microsoft Office 365

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Microsoft Teams Calling

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myIDEXX

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Network/WiFi/Power

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NICE Workforce Management

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Novopath

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NuLAB

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OMDM

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PatentSafe

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Pathpixx

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PCR Application Suite (PAS)

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Philips IMS

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PubWeb

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Q-Pulse

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Q-Pulse - ANZ

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Rally

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RDE

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Salesforce

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SecureLink

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ServiceNow

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Smart Service

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Snowflake

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Solutions Builder

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Unity Realtime

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Workday

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Workflow - ANZ

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Zendesk

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