Active Incident
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1

Active Incidents

7

Incidents Last 7 Days

26

Incidents Last 30 Days

Performance Degradation - Leipzig notices CLEO performance issue.System Outage

Incident Status

System Outage

Components

Clouded Leopard


May 8, 2026 10:40AM EDT
INVESTIGATING

Update #4 Status Update: There is no further issues reported and Development team continues to monitor the performance. Severity: Average Incident Start Date and Time: 2026-05-08 03:30 Europe/Amsterdam Application(s) Impacted: Clouded Leopard Incident Statement: Clouded Leopard is intermittently running slow in Leipzig. Group(s) Impacted: Reference Labs Region(s) Impacted: EMEA Business Impact(s): Not much impact at this point as the slowness is not consistent enough. Sometimes it is very slow and other times its working normally. Resolution Team(s): Clouded Leopard development team Next Update: 2026-05-08 17:30 Europe/Amsterdam ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Malaya Jena

May 8, 2026 7:54AM EDT
INVESTIGATING

Update #3 Status Update: Development team continues to investigate into performance issue. Meanwhile, business continues run smoothly without any further complaints. Severity: Average Incident Start Date and Time: 2026-05-08 03:30 Europe/Amsterdam Application(s) Impacted: Clouded Leopard Incident Statement: Clouded Leopard is intermittently running slow in Leipzig. Group(s) Impacted: Reference Labs Region(s) Impacted: EMEA Business Impact(s): Not much impact at this point as the slowness is not consistent enough. Sometimes it is very slow and other times its working normally. Resolution Team(s): Clouded Leopard development team Next Update: 2026-05-08 15:00 Europe/Amsterdam ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Malaya Jena

May 8, 2026 6:33AM EDT
INVESTIGATING

Update #2 Status Update: Performance overall has improved across the labs but there is still some slowness noticed. Development team continues to monitor and analyze. Severity: Average Incident Start Date and Time: 2026-05-08 03:30 Europe/Amsterdam Application(s) Impacted: Clouded Leopard Incident Statement: Clouded Leopard is intermittently running slow in Leipzig. Group(s) Impacted: Reference Labs Region(s) Impacted: EMEA Business Impact(s): Not much impact at this point as the slowness is not consistent enough. Sometimes it is very slow and other times its working normally. Resolution Team(s): Clouded Leopard development team Next Update: 2026-05-08 13:30 Europe/Amsterdam ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Malaya Jena

May 8, 2026 4:18AM EDT
INVESTIGATING

Update #1 Status Update: The development team has identified long-running instances in CLEO and is currently analyzing the issue. Severity: Average Incident Start Date and Time: 2026-05-08 03:30 Europe/Amsterdam Application(s) Impacted: Clouded Leopard Incident Statement: Clouded Leopard is intermittently running slow in Leipzig. Group(s) Impacted: Reference Labs Region(s) Impacted: EMEA Business Impact(s): Not much impact at this point as the slowness is not consistent enough. Sometimes it is very slow and other times its working normally. Resolution Team(s): Clouded Leopard development team Next Update: 2026-05-08 11:30 Europe/Amsterdam ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Malaya Jena

May 8, 2026 3:27AM EDT
INVESTIGATING

Severity: Average Incident Start Date and Time: 2026-05-08 03:30 Europe/Amsterdam Application(s) Impacted: Clouded Leopard Incident Statement: Clouded Leopard is intermittently running slow in Leipzig. Group(s) Impacted: Reference Labs Region(s) Impacted: EMEA Business Impact(s): Not much impact at this point as the slowness is not consistent enough. Sometimes it is very slow and other times its working normally. Resolution Team(s): Clouded Leopard development team ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-05-08 10:30 Europe/Amsterdam Outage Posted By: Malaya Jena

Scheduled Maintenance

PLANNED MAINTENANCE - EHP Q2 Maintenance 2026Planned Maintenance

Schedule

May 9, 2026 11:00PM - May 10, 2026 6:00AM EDT

Components

SAP

Description

Maintenance Start Date and Time: 2026-05-09 23:00 America/New_York Maintenance End Date and Time: 2026-05-10 06:00 America/New_York Application(s) Impacted: SAP Maintenance Statement: EHP Q2 maintenance for 2026 is scheduled for May 9th, 2026, from 11:00 PM EDT to May 10th, 2026, at 6:00 AM EDT Group(s) Impacted: SAP EHP Users Region(s) Impacted: Global Business Impact(s): Users will experience a two‑hour outage from 11:00 PM EDT to 1:00 AM EDT for the OS upgrade. We will place IOO in offline mode during this period for online orders. Maintenance Team(s): SAP Basis and Unix Maintenance Posted By: Nitesh Kumar Gupta
PLANNED MAINTENANCE - PEGA - Rules EnginePlanned Maintenance

Schedule

May 10, 2026 7:00AM - 12:30PM EDT

Components

Clouded Leopard

Description

Maintenance Start Date and Time: 2026-05-10 13:00 Europe/Amsterdam Maintenance End Date and Time: 2026-05-10 18:30 Europe/Amsterdam Application(s) Impacted: Clouded Leopard Maintenance Statement: On Sunday, May 10, 2026, from 1:00 p.m. to 6:30 p.m. CEST, IT will perform maintenance on PEGA. Group(s) Impacted: Reference Labs Region(s) Impacted: EMEA Business Impact(s): PEGA will not be available during the maintenance. If you experience any issues post maintenance, please call the Help Desk. Maintenance Team(s): Dev Ops Maintenance Posted By: Ruth Ann Lange
PLANNED MAINTENANCE - Instrument Manager Update for Austria, Finland, France, Germany, Italy, SwitzerlandPlanned Maintenance

Schedule

May 10, 2026 10:00AM - 11:00AM EDT

Components

CLAB, Clouded Leopard, Instrument Manager

Description

Maintenance Start Date and Time: 2026-05-10 16:00 Europe/Amsterdam Maintenance End Date and Time: 2026-05-10 17:00 Europe/Amsterdam Application(s) Impacted: Instrument Manager, CLAB, Clouded Leopard Maintenance Statement: On Sunday, May 10, 2026 from 4:00 - 5:00 p.m. CET IT will perform maintenance on the EU instance of Instrument Manager. Group(s) Impacted: Reference Labs Region(s) Impacted: EMEA Business Impact(s): During the update, we expect a connectivity outage to the following instruments and software connected via Instrument Manager: Beckman AU, Sysmex XN, Beckman DXC, Novus, Sysmex Slidemaker Stainer, Immulite, Vidas, Tecan Sunrise, Stago, HPLC, Automate, Tempo, Tecan Evo, ICPOES, Multiplex, WASP, Urisys, Tecan Sunrise, HPLC, Agilent Elisa, WASPLAB, Sebia, Beckman Access. ICPMS, Advantus, Automate, Centaur Maintenance Team(s): Petals Maintenance Posted By: Ruth Ann Lange
PLANNED MAINTENANCE - Novopath 360Planned Maintenance

Schedule

May 10, 2026 10:00AM - 2:00PM EDT

Components

Novopath

Description

Maintenance Start Date and Time: 2026-05-10 10:00 America/New_York Maintenance End Date and Time: 2026-05-10 14:00 America/New_York Application(s) Impacted: Novopath Maintenance Statement: NovoPath IT plans to reboot the servers to complete Microsoft Windows Patching on Sunday, 5/10 during the hours of 10am to 2pmEST. You may experience a brief downtime should users attempt to log in during this time period. Group(s) Impacted: Novopath 360 users Region(s) Impacted: Global Business Impact(s): Intermittent lack of being able to login/work during the 10am - 2pm timeframe. Maintenance Team(s): Vendor, Pathology Systems Maintenance Posted By: Jean Guthrie
PLANNED MAINTENANCE - Kornwestheim Philips IMSPlanned Maintenance

Schedule

May 11, 2026 2:00PM - 3:00PM EDT

Components

Philips IMS

Description

Maintenance Start Date and Time: 2026-05-11 14:00 America/New_York Maintenance End Date and Time: 2026-05-11 15:00 America/New_York Application(s) Impacted: Philips IMS Maintenance Statement: Maintenance to the network onsite will remove the ability to view slides on the Kornwestheim Philips intermittently from 2-3pm Eastern US time on 11 May. Group(s) Impacted: Pathologists reading from the Kornwestheim Philips server Region(s) Impacted: EMEA Business Impact(s): Users will be intermittently unable to view images from the Kornwestheim Philips server. Maintenance Team(s): Network Operations Maintenance Posted By: Jean Guthrie
PLANNED MAINTENANCE - NA TMS will be unavailable for scheduled maintenance Sunday May 17th, 2026 between 03:30 am ET and 06:00 am ETPlanned Maintenance

Schedule

May 17, 2026 3:30AM - 6:00AM EDT

Components

Historical Dashboard, NA Customer Facing IVR, NA TMS VCR, Route Reconciliation Dashboard

Description

Maintenance Start Date and Time: 2026-05-17 03:30 America/New_York Maintenance End Date and Time: 2026-05-17 06:00 America/New_York Application(s) Impacted: NA TMS VCR, Route Reconciliation Dashboard, Historical Dashboard, NA Customer Facing ICR Maintenance Statement: NA TMS will be unavailable for scheduled maintenance Sunday May 17th, 2026 between 03:30 am ET and 06:00 am ET Group(s) Impacted: Customer Support, Reference Labs Transportation, Reference Labs Region(s) Impacted: US, Canada Business Impact(s): Users may be unable to create or update transportation work orders, plan/adjust routes, or view real-time transportation status in NA TMS during the maintenance window. The Route Reconciliation Dashboard and the Customer Technical Support Historical Dashboard will be unavailable. The customer-facing IVR will be unavailable; customers will be advised to call back shortly. Maintenance Team(s): Product Manager & Vendor Development Team Maintenance Posted By: Tracy Strauch

ADP

Operational

AirWatch

Operational

Alteryx

Operational

Anaplan

Operational

Avaya Telephone Software

Operational

AWS Large Scale Events

Operational

Barcode On Demand

Operational

Benevity Spark

Operational

Billtrust

Operational

BioRad

Operational

Birst

Operational

Bovine Reference Lab

Operational

Box

Operational

Bugzilla

Operational

Business Objects

Operational

Cameleon

Operational

CBS

Operational

Cellavision

Operational

Cellular Services (AT&T/Verizon)

Operational

CLAB

Operational

Clarity

Operational

Clouded Leopard

System Outage

Concur Travel & Expenses

Operational

Courier/Transportation System (VCR)

Operational

CyberArk

Operational

Datadog

Operational

Data Integration Hub (DIH)

Operational

Data Warehouse

Operational

DataPoint

Operational

Diavet

Operational

Digital Cytology

Operational

Docusign

Operational

Einsender

Operational

Enrollment Platform

Operational

Enterprise Alert

Operational

Faxing

Operational

File Shares

Operational

Firstwave

Operational

Genesys Cloud

Operational

GetPaid

Operational

GDOS

Operational

GRIP (Global Results Integration Platform)

Operational

Historical Dashboard

Operational

Holon (Voice Picking)

Operational

Horizon (VDI and Applications)

Operational

Humanity

Operational

IDEXX.com

Operational

IDEXX Learning Center

Operational

IDEXX Online Orders

Operational

Information Security

Operational

Instrument Manager

Operational

Interactive Intelligence (Genesys Connect)

Operational

Interflex

Operational

Intradexx/Sharepoint

Operational

ISL

Operational

Japan LIMS

Operational

Jira

Operational

KnowBe4

Operational

LabCAT: Griffon

Operational

Labs Instruments

Operational

LogicManager

Operational

LYNXX

Operational

Managed File Transfer

Operational

Marketing Apps

Operational

MDOS

Operational

Metasystems

Operational

Microsoft Office 365

Operational

Microsoft Teams Calling

Operational

myIDEXX

Operational

NA Customer Facing IVR

Operational

NA TMS VCR

Operational

Network/WiFi/Power

Operational

NICE Workforce Management

Operational

Novopath

Operational

NuLAB

Operational

OMDM

Operational

PatentSafe

Operational

Pathpixx

Operational

PCR Application Suite (PAS)

Operational

Philips IMS

Operational

Phocas

Operational

Powerscribe

Operational

Practice Intelligence

Operational

Proofpoint (Security Education Platform)

Operational

PubWeb

Operational

Q-Pulse

Operational

Q-Pulse - ANZ

Operational

Rally

Operational

RDE

Operational

Route Reconciliation Dashboard

Operational

Salesforce

Operational

SAP

Operational

SAS

Operational

SecureLink

Operational

ServiceNow

Operational

Smart Service

Operational

Snowflake

Operational

Solutions Builder

Operational

Splunk

Operational

SpringCM

Operational

StarLIMS - ANZ

Operational

Strapi CMS

Operational

Synopsys Polaris

Operational

Tableau

Operational

Taxware

Operational

ThanXX (Achievers)

Operational

Unity Connect

Operational

Unity Realtime

Operational

VetMedStat

Operational

VPN

Operational

WebEx

Operational

WebPACS

Operational

Winshuttle

Operational

Workday

Operational

Workflow - ANZ

Operational

XiPay

Operational

Zendesk

Operational