Active Incident
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3

Active Incidents

5

Incidents Last 7 Days

25

Incidents Last 30 Days

Outage Notification - Austria customer number is unavailable +431206092729System Outage

Incident Status

System Outage

Components

Genesys Cloud


June 19, 2026 11:03AM EDT
INVESTIGATING

Update #1 Status Update: Provider has been engaged and working with the carrier. Severity: High Incident Start Date and Time: 2026-06-19 14:30 Europe/Amsterdam Application(s) Impacted: Genesys Cloud Incident Statement: our IDEXX customer number in Austria +431206092729 is currently unavailable Group(s) Impacted: Customer Support Region(s) Impacted: EMEA Business Impact(s): customers cannot reach us by phone to our Austria CS number +431206092729 Resolution Team(s): Omni-Channel & provider Next Update: 2026-06-22 09:30 Europe/Amsterdam ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Michal Ortar

June 19, 2026 9:24AM EDT
INVESTIGATING

Severity: High Incident Start Date and Time: 2026-06-19 14:30 Europe/Amsterdam Application(s) Impacted: Genesys Cloud Incident Statement: our IDEXX customer number in Austria +431206092729 is currently unavailable Group(s) Impacted: Customer Support Region(s) Impacted: EMEA Business Impact(s): customers cannot reach us by phone to our Austria CS number +431206092729 Resolution Team(s): Omni-Channel & provider ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-06-19 17:00 Europe/Amsterdam Outage Posted By: Michal Ortar
Performance Degradation - MPLS outages in Bern and Baar (Zug) SwitzerlandSystem Outage

Incident Status

System Outage

Components

Network/WiFi/Power


June 19, 2026 4:14PM EDT
INVESTIGATING

Update #1 Status Update: We continue to work with AT&T to isolate the issue impacting both of these locations. No ETA for resolution as of 4:15pm Eastern Standard Time. Severity: Average Incident Start Date and Time: 2026-06-19 03:00 America/New_York Application(s) Impacted: Network/WiFi/Power Incident Statement: There appears to be a localized MPLS outage in Switzerland that has impacted both the Bern (Liebefeld) and Zug (Baar) locations. Traffic has failed over to the backup IPSec tunnels as a result, so there may be some resources that are unavailable. Tickets have been opened with AT&T to address. Group(s) Impacted: CH-ZG-Zug, CH-BE-Bern Region(s) Impacted: EMEA Business Impact(s): Some resources may be unavailable outside and internet surfing performance may be impacted. With traffic currently failed over to IPSec tunnels, both surfing and traffic to other internal IDEXX locations are sharing the internet circuit. Resolution Team(s): Network Operations Next Update: 2026-06-22 10:00 America/New_York ETA for resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Outage Posted By: Jason Labbe

June 19, 2026 7:25AM EDT
INVESTIGATING

Severity: Average Incident Start Date and Time: 2026-06-19 03:00 America/New_York Application(s) Impacted: Network/WiFi/Power Incident Statement: There appears to be a localized MPLS outage in Switzerland that has impacted both the Bern (Liebefeld) and Zug (Baar) locations. Traffic has failed over to the backup IPSec tunnels as a result, so there may be some resources that are unavailable. Tickets have been opened with AT&T to address. Group(s) Impacted: CH-ZG-Zug, CH-BE-Bern Region(s) Impacted: EMEA Business Impact(s): Some resources may be unavailable outside and internet surfing performance may be impacted. With traffic currently failed over to IPSec tunnels, both surfing and traffic to other internal IDEXX locations are sharing the internet circuit. Resolution Team(s): Network Operations ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-06-19 12:00 America/New_York Outage Posted By: Jason Labbe
Outage Notification - Bangalore India Lab is currently offlineSystem Outage

Incident Status

System Outage

Components

Network/WiFi/Power


June 18, 2026 11:08PM EDT
INVESTIGATING

Severity: Critical Incident Start Date and Time: 2026-06-18 22:50 America/New_York Application(s) Impacted: Network/WiFi/Power Incident Statement: Bangalore India Lab is currently offline Group(s) Impacted: IN-Bangalore Region(s) Impacted: Pacrim Business Impact(s): There is currently no connectivity at the lab. Resolution Team(s): Network Operations ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-06-19 10:00 America/New_York Outage Posted By: Jason Labbe

Scheduled Maintenance

PLANNED MAINTENANCE - Instrument Manager maintenance - North America InstancePlanned Maintenance

Schedule

June 21, 2026 1:00PM - 2:00PM EDT

Components

Cellavision, Instrument Manager, LYNXX, Metasystems, Novopath

Description

Maintenance Start Date and Time: 2026-06-21 13:00 America/New_York Maintenance End Date and Time: 2026-06-21 14:00 America/New_York Application(s) Impacted: Instrument Manager, LYNXX, Novopath, Cellavision, Metasystems Maintenance Statement: On Sunday, June 21, 2026, from 1:00 - 2:00 p.m. EDT, IT will perform maintenance on Instrument Manager. Group(s) Impacted: Reference Labs Region(s) Impacted: Australia, US, Pacrim, EMEA, Canada Business Impact(s): During the update, we expect a connectivity outage to the following instruments and software connected to LYNXX via Instrument Manager. • Beckman AU,DXC • Sysmex XN • Sysmex XT • Sysmex Slidemaker Stainer • Novus • Immulite • Cellavision • MetaSystems • WASP • Advantus • Multiplex • NovoPath • VetlLab/Allergy • Workbooks • PCR IMPORTANT NOTE NovoPath, VetLab/Allergy, Workbooks, Cellavision, MetaSystems and PCR applications will be available, however no data will be transferred from or to them during the maintenance window. Maintenance Team(s): Petals Maintenance Posted By: Bee Duong
PLANNED MAINTENANCE - LYNXX 26.4.4 - Update Hotfix ReleasePlanned Maintenance

Schedule

June 22, 2026 1:00PM - 3:00PM EDT

Components

LYNXX

Description

Maintenance Start Date and Time: 2026-06-22 13:00 America/New_York Maintenance End Date and Time: 2026-06-22 15:00 America/New_York Application(s) Impacted: LYNXX Maintenance Statement: On Monday, June 22, 2026, IT will perform maintenance on LYNXX. This hotfix will correct the issue of sample storage not being recorded on the TTR. Group(s) Impacted: Reference Labs Region(s) Impacted: Australia, US, Pacrim, EMEA, Canada Business Impact(s): LYNXX will be available during the maintenance and client restarts are not required upon maintenance completion. Maintenance Team(s): LYNXX Developer Maintenance Posted By: Ruth Ann Lange
PLANNED MAINTENANCE - MDOS 26.1- Update ReleasePlanned Maintenance

Schedule

June 23, 2026 1:00PM - 3:00PM EDT

Components

MDOS

Description

Maintenance Start Date and Time: 2026-06-23 13:00 America/New_York Maintenance End Date and Time: 2026-06-23 15:00 America/New_York Application(s) Impacted: MDOS Maintenance Statement: On Tuesday, June 23, 2026, IT will perform maintenance on the GDOS platform. Group(s) Impacted: MDOS Users Region(s) Impacted: US, Canada Business Impact(s): MDOS will be available during the maintenance window. Maintenance Team(s): LYNXX Developer Maintenance Posted By: Ruth Ann Lange

ADP

Operational

AirWatch

Operational

Alteryx

Operational

Anaplan

Operational

Avaya Telephone Software

Operational

AWS Large Scale Events

Operational

Barcode On Demand

Operational

Benevity Spark

Operational

Billtrust

Operational

BioRad

Operational

Birst

Operational

Bovine Reference Lab

Operational

Box

Operational

Bugzilla

Operational

Business Objects

Operational

Cameleon

Operational

CBS

Operational

Cellavision

Operational

Cellular Services (AT&T/Verizon)

Operational

CLAB

Operational

Clarity

Operational

Clouded Leopard

Operational

Concur Travel & Expenses

Operational

Courier/Transportation System (VCR)

Operational

CyberArk

Operational

Datadog

Operational

Data Integration Hub (DIH)

Operational

Data Warehouse

Operational

DataPoint

Operational

Diavet

Operational

Digital Cytology

Operational

Docusign

Operational

Einsender

Operational

Enrollment Platform

Operational

Enterprise Alert

Operational

Faxing

Operational

File Shares

Operational

Firstwave

Operational

Genesys Cloud

System Outage

GetPaid

Operational

GDOS

Operational

GRIP (Global Results Integration Platform)

Operational

Historical Dashboard

Operational

Holon (Voice Picking)

Operational

Horizon (VDI and Applications)

Operational

Humanity

Operational

IDEXX.com

Operational

IDEXX Learning Center

Operational

IDEXX Online Orders

Operational

Information Security

Operational

Instrument Manager

Operational

Interactive Intelligence (Genesys Connect)

Operational

Interflex

Operational

Intradexx/Sharepoint

Operational

ISL

Operational

IT Infrastructure

Operational

Japan LIMS

Operational

Jira

Operational

KnowBe4

Operational

LabCAT: Griffon

Operational

Labs Instruments

Operational

LogicManager

Operational

LYNXX

Operational

Managed File Transfer

Operational

Marketing Apps

Operational

MDOS

Operational

Metasystems

Operational

Microsoft Office 365

Operational

Microsoft Teams Calling

Operational

myIDEXX

Operational

NA Customer Facing IVR

Operational

NA TMS VCR

Operational

Network/WiFi/Power

System Outage

NICE Workforce Management

Operational

Novopath

Operational

NuLAB

Operational

OMDM

Operational

PatentSafe

Operational

Pathpixx

Operational

PCR Application Suite (PAS)

Operational

Philips IMS

Operational

Phocas

Operational

Powerscribe

Operational

Practice Intelligence

Operational

Proofpoint (Security Education Platform)

Operational

PubWeb

Operational

Q-Pulse

Operational

Q-Pulse - ANZ

Operational

Rally

Operational

RDE

Operational

Route Reconciliation Dashboard

Operational

Salesforce

Operational

SAP

Operational

SAS

Operational

SecureLink

Operational

ServiceNow

Operational

Smart Service

Operational

Snowflake

Operational

Solutions Builder

Operational

Splunk

Operational

SpringCM

Operational

StarLIMS - ANZ

Operational

Strapi CMS

Operational

Synopsys Polaris

Operational

Tableau

Operational

Taxware

Operational

ThanXX (Achievers)

Operational

Unity Connect

Operational

Unity Realtime

Operational

VetMedStat

Operational

VPN

Operational

WebEx

Operational

WebPACS

Operational

Winshuttle

Operational

Workday

Operational

Workflow - ANZ

Operational

XiPay

Operational

Zendesk

Operational