Active Incident
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2

Active Incidents

8

Incidents Last 7 Days

26

Incidents Last 30 Days

Performance Degradation - Barcelona Lab Lumensoft is un-availalblePerformance Degradation

Incident Status

Performance Degradation

Components

IT Infrastructure


October 13, 2026 6:05AM EDT
INVESTIGATING

Severity: High Incident Start Date and Time: 2026-10-13 10:00 Europe/Amsterdam Application(s) Impacted: IT Infrastructure Incident Statement: users cannot log in the lumensoft system Group(s) Impacted: Reference Labs Region(s) Impacted: EMEA Business Impact(s): users are unable to log in Lab system in Barcelona after Lumen soft made a modification to the user table in their database Resolution Team(s): EU IT and Lmensoft Vendor ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-10-13 13:00 Europe/Amsterdam Outage Posted By: Francois Choquet
Outage Notification - Pensacola, FL - Lab currently offline due to local power issues related to Hurricane IsaiaSystem Outage

Incident Status

System Outage

Components

Network/WiFi/Power


October 9, 2026 7:04PM EDT
INVESTIGATING

Severity: High Incident Start Date and Time: 2026-10-09 18:30 America/New_York Application(s) Impacted: Network/WiFi/Power Incident Statement: Network operations received alerts from our monitoring tools that the Pensacola Florida location has gone offline shortly before 6:30pm Eastern time. This area is currently experiencing power issues related to Hurricane Isaia. Group(s) Impacted: US-FL-Pensacola Region(s) Impacted: US Business Impact(s): The lab will be offline while power is down, the network is expected to resume connectivity once power is restored in the area. Resolution Team(s): Network Operations ETA for Resolution: ETA is unknown at this time; one will be provided as soon as new information becomes available Next Update: 2026-10-12 08:00 America/New_York Outage Posted By: Jason Labbe

Scheduled Maintenance

PLANNED MAINTENANCE - Novopath 360Planned Maintenance

Schedule

October 18, 2026 10:00AM - 11:00AM EDT

Components

Novopath

Description

Maintenance Start Date and Time: 2026-10-18 10:00 America/New_York Maintenance End Date and Time: 2026-10-18 11:00 America/New_York Application(s) Impacted: Novopath Maintenance Statement: On Sunday, 18 October from 10-11 am Eastern US time, Novopath will be resizing and upgrading the IDEXX NP360 Server. Group(s) Impacted: Novopath 360 users Region(s) Impacted: Global Business Impact(s): Novopath 360 may be intermittently unavailable during this time. Maintenance Team(s): vendor, pathology systems Maintenance Posted By: Jean Guthrie
PLANNED MAINTENANCE - Instrument Manager Update for all North America, Australia, UK and South Korea LabsPlanned Maintenance

Schedule

October 18, 2026 1:00PM - 4:00PM EDT

Components

Cellavision, Instrument Manager, LYNXX, Metasystems, Novopath

Description

Maintenance Start Date and Time: 2026-10-18 13:00 America/New_York Maintenance End Date and Time: 2026-10-18 16:00 America/New_York Application(s) Impacted: Instrument Manager, LYNXX, Novopath, Cellavision, Metasystems Maintenance Statement: On Sunday, October 18, 2026, from 1:00 - 4:00 p.m. EDT, IT will perform maintenance on the North America instance of Instrument Manager. Group(s) Impacted: Reference Labs Region(s) Impacted: Australia, US, Pacrim, Canada Business Impact(s): During the update, we expect a connectivity outage to the following instruments and software connected to LYNXX via Instrument Manager: • Beckman AU,DXC • Sysmex XN • Sysmex XT • Sysmex Slidemaker Stainer • Novus • Immulite • Cellavision • MetaSystems • WASP • Advantus • Multiplex • NovoPath • VetlLab/Allergy • Workbooks • PCR IMPORTANT NOTE NovoPath, VetLab/Allergy, Workbooks, Cellavision, MetaSystems and PCR applications will be available, however no data will be transferred from or to them during the maintenance window. Maintenance Team(s): Petals Maintenance Posted By: Ruth Ann Lange

ADP

Operational

AirWatch

Operational

Alteryx

Operational

Anaplan

Operational

Avaya Telephone Software

Operational

AWS Large Scale Events

Operational

Barcode On Demand

Operational

Benevity Spark

Operational

Billtrust

Operational

BioRad

Operational

Birst

Operational

Bovine Reference Lab

Operational

Box

Operational

Bugzilla

Operational

Business Objects

Operational

Cameleon

Operational

CBS

Operational

Cellavision

Operational

Cellular Services (AT&T/Verizon)

Operational

CLAB

Operational

Clarity

Operational

Claude

Operational

Clouded Leopard

Operational

Concur Travel & Expenses

Operational

Courier/Transportation System (VCR)

Operational

CyberArk

Operational

Datadog

Operational

Data Integration Hub (DIH)

Operational

Data Warehouse

Operational

DataPoint

Operational

Diavet

Operational

Digital Cytology

Operational

Docusign

Operational

Einsender

Operational

Enrollment Platform

Operational

Enterprise Alert

Operational

Evolve

Operational

Faxing

Operational

File Shares

Operational

Firstwave

Operational

Genesys Cloud

Operational

GetPaid

Operational

GDOS

Operational

GRIP (Global Results Integration Platform)

Operational

Historical Dashboard

Operational

Holon (Voice Picking)

Operational

Horizon (VDI and Applications)

Operational

Humanity

Operational

IDEXX.com

Operational

IDEXX Learning Center

Operational

IDEXX Online Orders

Operational

Information Security

Operational

Instrument Manager

Operational

Interactive Intelligence (Genesys Connect)

Operational

Interflex

Operational

Intradexx/Sharepoint

Operational

ISL

Operational

IT Infrastructure

Performance Degradation

Japan LIMS

Operational

Jira

Operational

LabCAT: Griffon

Operational

Labs Instruments

Operational

LogicManager

Operational

LYNXX

Operational

Managed File Transfer

Operational

Marketing Apps

Operational

MDOS

Operational

Metasystems

Operational

Microsoft Office 365

Operational

Microsoft Teams Calling

Operational

myIDEXX

Operational

NA Customer Facing IVR

Operational

NA TMS VCR

Operational

Network/WiFi/Power

Operational

NICE Workforce Management

Operational

Novopath

Operational

NuLAB

Operational

OMDM

Operational

One Scan

Operational

PatentSafe

Operational

Pathpixx

Operational

PCR Application Suite (PAS)

Operational

Philips IMS

Operational

Phocas

Operational

Powerscribe

Operational

Practice Intelligence

Operational

Proofpoint (Security Education Platform)

Operational

PubWeb

Operational

Q-Pulse

Operational

Q-Pulse - ANZ

Operational

Rally

Operational

RDE

Operational

Route Reconciliation Dashboard

Operational

Salesforce

Operational

SAP

Operational

SAS

Operational

SecureLink

Operational

ServiceNow

Operational

Smart Service

Operational

Snowflake

Operational

Solutions Builder

Operational

Splunk

Operational

SpringCM

Operational

StarLIMS - ANZ

Operational

Strapi CMS

Operational

Synopsys Polaris

Operational

Tableau

Operational

Taxware

Operational

ThanXX (Achievers)

Operational

Unity Connect

Operational

Unity Realtime

Operational

VetMedStat

Operational

VPN

Operational

WebEx

Operational

WebPACS

Operational

Winlog.web

Operational

Workday

Operational

Workflow - ANZ

Operational

XiPay

Operational

Zendesk

Operational

Digital Courier System

Operational